Back to Account & Billing Guides

Introduction

To manage your plan and billing information, click your name in the top-right corner of the interface, then select Plan & Billing. Note: Only the Workspace owner can make these changes.

Only the Workspace owner has permission to make the changes listed below.


Change Site Plans

You can upgrade or downgrade your site plan anytime, with changes taking effect immediately. Any adjustments to your billing—prorated increases or decreases—will be reflected in your next invoice.

Under the Plan Information section you’ll see a list of your websites and their corresponding billing plans.

From here you can see:

  • Plan Name, including # of pages supported
  • Next Billing Date

To change your plan, go to the Plan Information section, find your site, and click Manage to select a new plan.

Plan information for chosen site to manage in the account, where the user can select which plan to go with and the amount of pages that can be monitored.

Downgrading Plans

When downgrading, ensure your site’s page count fits within the new plan’s limit. If it exceeds the limit, you’ll be prompted to remove extra pages before the change is applied.


Site Subscription

Manage your site’s subscription to access automated testing services. You can cancel and reactivate your subscription at any time, depending on your needs.

Site Subscription information in the account area.

Update Billing Information

Under the Payment Information section, the credit card you currently have on file is displayed here.

To update your payment method, click Update Billing in the Payment Information section. Enter your new card details, which will replace the existing card on file for all future invoices.

Update Payment Information for site plan.

Review Invoices

In the Invoices section, you can view all past transactions for your site. To see the details of any invoice, click View Details for a full breakdown. All site subscriptions are grouped into a single invoice for easy management.

Upcoming Invoices

Preview your next invoice to see upcoming charges for your subscriptions. Click Show Details to view a complete breakdown of each subscription and associated charges.

Next invoice depicting brief summary of when the charge will be.
Detailed summary and itemized report of subscription for invoice.

With Coupons

If your workspace has a coupon applied, you’ll see a breakdown of the discount and the remaining amount owed on your invoice.

Coupon applied to workspace.

With No Paid Plans

If your workspace isn’t on a paid plan, the invoices section won’t display any details.

All sites on the free plan.


Still stuck?

File a support ticket with our five-star support team to get more help.

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