Back to Account & Billing Guides

Introduction

To make changes to your plan and billing information, click on your name in the top-right corner of the interface > click Plan & Billing.

Only the Workspace owner has permission to make the changes listed below.


Change Site Plans

Your site plan can be upgraded or downgraded at any time. Plan changes take effect immediately. Any prorated increase or decrease for the current billing period will be part of your next invoice.

Under the Plan Information section you’ll see a list of your websites and their corresponding billing plans.

From here you can see:

  • Plan Name, including # of pages supported
  • Next Billing Date

Click on Manage to choose a new plan.

Plan information for chosen site to manage in the account, where the user can select which plan to go with and the amount of pages that can be monitored.

Downgrading Plans

When downgrading, you may be asked to remove pages from your account if you exceed the selected plan’s page limit.


Site Subscription

You can view and manage your subscription for the site in your account. The subscription itself grants access to the automated testing services. You are able to cancel it, and then reactivate it as necessary.

Site Subscription information in the account area.

Update Billing Information

Under the Payment Information section, the credit card you currently have on file is displayed here.

To change the credit card that will be used for all upcoming invoices, click Update Billing and enter your new card information. The new card will replace your current card, which will be removed from your account.

Update Payment Information for site plan.

Review Invoices

Under the Invoices section, you’ll see a list of previous transactions completed by AAArdvark. Clicking on View Details will take you to a new page where you can view your invoice.

As a note, all subscriptions for the sites are invoiced together, so everything will be listed in one invoice to download.

Upcoming Invoices

You can also preview the next invoice for your subscriptions. All upcoming charges will be listed, and Show Details will present a breakdown of all the subscriptions and charges.

Next invoice depicting brief summary of when the charge will be.
Detailed summary and itemized report of subscription for invoice.

With Coupons

If a coupon is applied to your workspace, you will be able to see a breakdown of the coupon being applied and how much is owed.

Coupon applied to workspace.

With No Paid Plans

If you’re not on a paid plan, you will not see anything about invoices at all.

All sites on the free plan.

Still stuck?

File a support ticket with our five-star support team to get more help.

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