Cannot Add Site
Introduction
In this guide we’ll cover all the error messages that could come up when adding a site to AAArdvark. We’ll also go over possible solutions, but in case they’re not successful, please contact our support team.
Error messages include:
- “The entered URL could not be reached.”
- “example.com is not a valid URL.”
URL Could Not Be Reached
If you see the error message where, “The entered URL could not be reached”, go over the following steps:
- Typo Error: Is the domain spelled correctly? Double-check the URL so that there’s no typos or missing extensions.
- Server Downtime: Enter your URL in a separate browser tab, does the site load as expected? Is the server down at the moment? If so, you may need to contact the host.
- Server Overload: Is your site running a lot of processes, is the site typically slow? Too many requests to the server can cause unresponsiveness.
- DNS Issues: Does the URL correspond to a live site? And is it a registered domain? AAArdvark cannot reach locally hosted websites.
- Page Deleted: Does the page still exist? Did it get moved to a different location? Make sure the specified web page has not been deleted or moved.
![Site Configuration interface where the error message appears "The entered URL could not be reached", due to the URL containing a spelling error.](https://aaardvarkaccessibility.com/wp-content/uploads/2024/07/The-entered-URL-could-not-be-reached-1024x416.png)
URL Is Not Valid
If you see the error message where, “your site is not a valid URL”, go over the following steps:
- Typo Error: Is there any extra invalid characters? For example, try double-checking for invalid characters such as spaces.
- Valid Format: Is the URL formatted correctly? Make sure it follows the standard URL pattern, for example “https//” + “domain” + “top-level domain (ex. .com, .org, .net)”.
- Scheme: Are you using HTTP or HTTPS? Make sure the scheme is following HTTPS protocol.
Here are some examples of invalid URLs:
- https://example…com – The three dots before the top-level domain make this contain invalid characters
- https://ex amp le.com – The spaces within the domain make this contain invalid characters
- https://example – The top-level domain is missing and therefore is formatted incorrectly