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Cannot Add Site

Introduction

In this guide we’ll cover all the error messages that could come up when adding a site to AAArdvark. We’ll also go over possible solutions, but in case they’re not successful, please contact our support team.

Error messages include:

  • “The entered URL could not be reached.”
  • “example.com is not a valid URL.”

URL Could Not Be Reached

If you see the error message where, “The entered URL could not be reached”, go over the following steps:

  1. Typo Error: Is the domain spelled correctly? Double-check the URL so that there’s no typos or missing extensions.
  2. Server Downtime: Enter your URL in a separate browser tab, does the site load as expected? Is the server down at the moment? If so, you may need to contact the host.
  3. Server Overload: Is your site running a lot of processes, is the site typically slow? Too many requests to the server can cause unresponsiveness.
  4. DNS Issues: Does the URL correspond to a live site? And is it a registered domain? AAArdvark cannot reach locally hosted websites.
  5. Page Deleted: Does the page still exist? Did it get moved to a different location? Make sure the specified web page has not been deleted or moved.
Site Configuration interface where the error message appears "The entered URL could not be reached", due to the URL containing a spelling error.

URL Is Not Valid

If you see the error message where, “your site is not a valid URL”, go over the following steps:

  1. Typo Error: Is there any extra invalid characters? For example, try double-checking for invalid characters such as spaces.
  2. Valid Format: Is the URL formatted correctly? Make sure it follows the standard URL pattern, for example “https//” + “domain” + “top-level domain (ex. .com, .org, .net)”.
  3. Scheme: Are you using HTTP or HTTPS? Make sure the scheme is following HTTPS protocol.

Here are some examples of invalid URLs:

  • https://example…com – The three dots before the top-level domain make this contain invalid characters
  • https://ex amp le.com – The spaces within the domain make this contain invalid characters
  • https://example – The top-level domain is missing and, therefore is formatted incorrectly

Access Denied

If you see the error “Access Denied, access to the page was denied.” This error usually occurs because your site has security layers that block bot traffic.

Learn how to fix Access Denied errors by whitelisting AAArdvark requests.

Access Denied error, "Access to the page was denied".

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

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