Cancellation & Account Deletion
Introduction
If you need to cancel and delete your AAArdvark workspace, this guide walks you through your options and what to expect.
Only the Workspace Owner can cancel or make changes to a workspace plan.
How to Cancel Your Workspace
To cancel, go to Manage Workspace > Workspace Settings (click your name in the top-right corner to access this). Scroll down to the Cancel Workspace section and click the Cancel Workspace button.
A confirmation dialog will appear. You can optionally share your reason for canceling, then type your account password to confirm and click Cancel Workspace Now.
Cancellation takes effect immediately. All active sites under that workspace will be removed at the same time, and all workspace data will be deleted right away.
If this is the only workspace linked to your account, your account will also be deleted when you cancel.
What Happens to Your Data After Cancellation
This is the most important thing to know before you cancel: all of your workspace data will be permanently deleted and cannot be recovered.
If you cancel and later sign up again, you’ll be starting from scratch – your previous sites, scans, issues, and history will not be there.
If you want to keep a record of your findings before canceling, download a PDF and XLSX report from the Site Dashboard first. See the Reporting guide for instructions.
Is There a Way to Pause Instead?
AAArdvark doesn’t currently have a pause or suspend option. The subscription runs continuously until you cancel.
If you only need a short break, the better option is usually to leave your account as-is. Your sites will continue to be monitored, and all your data will stay intact for when you’re ready to pick things back up.
Refunds
AAArdvark does not offer refunds. Cancellation takes effect immediately, and no credit is issued for any remaining time on your plan.
